We had been with Sprint for over seven years when we switched over to T-Mobile last November. We got new phones at such a discount that the rebates actually paid us to move over to T-Mobile. The switch over was relatively painless and I was happy to replace my four year old phone.
From the beginning, there were problems. Our home was a dead zone. Our phones worked within a one block radius of our home, but at our house, we never got our calls and calling out was difficult. When we could call out, we could barely hear the person on the other line because the phones cut out so often.
Then, about a month ago, my phone got worse. Wherever I tried to call, I had this noisy static coming over the line. There was nothing I could do to prevent that static noise. No matter who called, all I wanted to do was to get them off the phone as quickly as possible because I couldn’t hear what they were saying anyway.
We had a year contract. Yesterday, we broke it. We’ll willing pay the fee to T-Mobile to go back to Sprint. They ported over our numbers easily. I got the free clam-shell phone from LG and Mike got himself a Treo 650, which is a Palm device and a phone all in one. We spent most of last night talking about the phones and calling each other once they worked.
Ironically, when we had Sprint, we had horrible experiences with their customer service over the phones. Their automated phone system, called Claire, was supposed to understand English, but it didn’t work well at all. Once I would finally get a hold of a human being, they were just trying to get me off the phone as quickly as possible, giving incorrect answers and, at times, they were even rude. We had been so happy to move to T-Mobile because their service department seemed so great.
After experiencing the coverage nightmare that was T-Mobile, we were set on buying out of our contracts. We could have gone with any company: AT&T, Cingular, Cricket, Qwest, etc. Instead, we went back to Sprint. We KNEW that their coverage was great. We were able to get calls in Kauai, Hawaii and remote camping locations with Sprint. Sure the customer service was a nightmare, but the phones worked every time. That’s why we walked in the doors of the Sprint Store yesterday. The devil you know is better than the angel you don’t.